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Sadler and Carter Poker Supply's - Frequently Asked Questions/FAQ >
Listed below are some common questions that are asked by customers of Sadler and Carter Poker.
Hopefully you can find the answers to your questions.
If your question is not answered below please feel free to contact
Customer Service.
Ordering Procedure
When you purchase from us, you first choose those products you wish to buy. After choosing the items, click on
the buy button to place the merchandise in the shopping cart. Click on the continue shopping button if you want to
add additional items to your shopping cart and you will be taken back to the site to view other items for
prospective purchase. To finalize your purchase, click on check-out and thereafter you fill in your information
so we know where the merchandise shall be delivered. From this point you must enter your choice payment with
billing address and you are finished! The order is placed and you will see a confirmation on the screen. A
receipt will also be sent automatically to you via email.
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Method of payment
Currently we offer payment via credit card (MasterCard, VISA and AMEX) or drop off payment and pick-up
at our retail store in Dallas, Texas. You can also mail a check or money order with your order information.
After the check has cleared the back we will process your order.
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Freight and shipping
charges
Shipping is provided through the FedEx delivery service and the United States Postal Service. Most
items purchased from Sadler and Carter Poker Supply are delivered within 3 to 4 working days to your destination.
We also provide faster shipping at a higher cost if you require delivery sooner than 48 hours. Playing cards and
smaller purchases are generally shipped using the USPS and larger chip case orders are shipped with FedEx Ground
services. Your products are shipped within 1 to 2 business days of placing your order, assuming the products are
in stock. If they are unexpectedly out of stock, we will contact you via e-mail address you provided at check-out
or a phone call to the number you provided at check-out.
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Product Backorders
From time to time we run out of inverntory on certain items. If any of the products you ordered happen to be out
of stock, we will contact you via e-mail and give you the option to cancel the product that is out of stock or offer you the
alternative to simply wait until we receive our next shipment. If you decide to wait, we might hold the remainder of the products
on the order until these backorder items are in stock.
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Return Policy
On all returns we give a full refund less the original shipping costs and a 15% restocking fee. Follow these three
steps:
Email our customer service at customerservice@sadlerandcarterpoker.com and tell us what products you want to return. We will
then send you our return address.
Repack the item(s) in the original packaging. Please include a copy of the email sent to the customer service
department.
Send your purchase back to the address listed below by any method you wish. You are responsible for the cost of this
shipping.
Sadler and Carter Poker
2540 E. Plano PRKY
Suite #142
Plano, TX 75074
Immediately after we have received and inspected your package you will get your complete refund. less a 15% restocking fee
AND less the original shipping costs, processed. You should see your refund within 2 business days of Sadler and Carter Poker
receiving your returned products.
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Product Backorders
From time to time we run out of inverntory on certain items. If any of the products you ordered happen to be out
of stock, we will contact you via e-mail and give you the option to cancel the product that is out of stock or offer you the
alternative to simply wait until we receive our next shipment. If you decide to wait, we might hold the remainder of the products
on the order until these backorder items are in stock.
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Sadler and Carter Poker Supply